Technical Support Engineer

Skills

Software DevelopmentComputer HardwareEnglishNetwork SecurityNetworkingSolutions EngineeringTechnical

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

4+ years in technical support and/or software engineering roles
Outstanding ability to help customers work through issues, and to understand complicated topics and solutions
Able to quickly grasp and explain complex technical subjects
Excellent technical communication skills
Can multitask effectively across many customer conversations
Experience reviewing and interpreting code
Java experience is a plus
IAM or CIAM experience is a big plus
Experience working with developers as customers
Located in the Denver metropolitan area with the ability to come into our Westminster office as needed

Nice to have

Supportive
Collaborative
Enjoys fast-paced environments

Day to day

Provide technical support to customers, addressing their inquiries and issues with software and hardware
Troubleshoot and resolve network security problems efficiently
Collaborate with engineering teams to create technical solutions for unique customer needs

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

Every application needs customer authentication, but building it demands specialized expertise. FusionAuth is the customer authentication and authorization platform that makes developers' lives awesome. You'll get all the features your app needs plus a customizable, scalable solution you can run on any computer, anywhere in the world. For technical leaders creating products for external users, FusionAuth tames the risk and complexity that comes with typical identity systems. With self-hosted or cloud options, extensive documentation, a free plan, and a no-hassle process, FusionAuth helps developers meet authentication feature and compliance requirements so they can focus on building their application.

Benefits

Comprehensive medical, dental & vision plans
401k with employer match
Flexible spending account
Paid holidays & flexible paid time off
Professional growth & development opportunities

Values

Every application needs customer authentication, but building it demands specialized expertise. FusionAuth is the customer authentication and authorization platform that makes developers' lives awesome. You'll get all the features your app needs plus a customizable, scalable solution you can run on any computer, anywhere in the world. FusionAuth is a fast-growing startup and leading provider of customer identity and access management (CIAM) software headquartered in Denver, Colorado. Our mission is to make authentication and authorization simple and secure for every developer. Our product helps businesses securely manage customer identities and access, ensuring a seamless and safe user experience for some of the largest brands in the world. We are committed to delivering exceptional value and satisfaction to our clients through top-notch service and support. With a great team and strong investors, we are expanding our team to help accelerate our growth and take FusionAuth to the next level.