Technical Support Engineer
Skills
ActingComputer HardwareCustomer ServiceCustomer SuccessEmbedded SystemsNetworkingSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Associate degree or technical certification in Computer Science Business or related field with 1+ year customer support experience in hardware software troubleshooting or automation equipment
- Or 3+ years customer support experience in hardware software troubleshooting or automation equipment
- Advanced understanding of operating systems hardware network and application support
- Strong interpersonal communication and customer service skills
- Experience communicating with technical and non-technical audiences
- Strong problem-solving skills
- Ability to work autonomously and prioritize with minimal input
- Ability to learn new technologies quickly
- Ability to document technical issues clearly
- 5-10% travel
Nice to have
- Healthcare industry experience
- MCSA certification
- ITIL Foundation
- HDI Technical Support Professional
- Intellectually curious
Day to day
- Own and resolve complex technical issues with care and urgency
- Research customer problems quickly and follow up with clear actions
- Work closely with support teams and cross-functional partners to deliver effective solutions