Technical Support Engineer
Skills
EnglishEquipment MaintenancePresentation SkillsPresentationsProgrammable Logic ControllerProposal WritingReporting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor degree in engineering or above
- Fluent in English
- Able to travel domestically and overseas
- At least 1 year of technical support experience
- Proven ability to manage and lead a team
- Skilled in CAD and able to understand schematic diagrams
- Understand PLC
- Advanced electrician certificate preferred
- Excellent customer-facing and interpersonal skills
- Strong business sense
- Excellent listening and presentation skills
- Advanced troubleshooting skills
- Strong multi-tasking skills
- Able to quickly learn Heygears technology
- Flexible in a dynamic growing company
Nice to have
- Customer focused
- Strong communicator
- Team leader
- Adaptable
- Detail oriented
Day to day
- Work with overseas sales to conduct on-site or video field surveys at customer workplaces and provide practical site improvement proposals.
- Perform equipment installation testing and commissioning to ensure systems are correctly set up and running smoothly.
- Deliver full-process customer training on scanner software and 3D printer operation while providing responsive technical assistance and troubleshooting support.
- Follow up on customer issues document incidents accurately and drive resolution through to closure while improving service procedures and support standards.
- Manage daily service activities lead and mentor technical support specialists and track customer success metrics to strengthen service quality.