Technical Support Engineer
Skills
JavaAutocadEnglishHTMLInternet Protocol SuiteNetworkingServers
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Genuine enjoyment of helping people and unblocking customers
- Mission-driven interest in healthcare technology
- Strong technical problem-solving ability across complex systems
- Comfort in fast-moving startup environments
- Clear communication tailored to different audiences
- A couple of years writing or debugging Python or similar
- Ability to work confidently in unfamiliar codebases
Nice to have
- Customer obsessed
- Technical at the core
- Support minded
- Impact focused
- Startup comfortable
- Clear communicator
Day to day
- Investigate and diagnose technical issues across logs and services
- Reproduce errors, trace root causes, and share clear updates with customers and engineers
- Read code, use AI tools, make small fixes when appropriate, and improve documentation, tooling, and processes
Hiring process
- Initial call with Technical Recruiter
- Behavioural interview with Customer Support Lead
- Technical interview: live debugging pair programming with 2 engineers
- Paid trial day with the team