RRemoteville
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Technical Support Engineer

Skills
Business Continuity PlanningContinuous ImprovementDatabasesLinuxService-Level AgreementsSharesTalent Development
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree or equivalent practical experience
  • 3+ years of technical support or engineering experience in a customer-facing environment
  • Ability to manage multiple customer cases with minimal oversight
  • Strong customer communication skills via phone and written channels
  • Commitment to customer satisfaction and operational excellence
  • Log analysis and troubleshooting
  • Database fundamentals including SQL queries and table analysis
  • Linux operating systems
  • Windows Server environments

Nice to have

  • Customer-centric
  • Detail-oriented
  • Collaborative
  • Proactive
  • Analytical

Day to day

  • Independently resolves complex customer technical issues and incidents to maintain service continuity and support customer value realization.
  • Serves as a primary technical contact by engaging customers through calls and written communication to diagnose problems and build trusted relationships.
  • Analyzes logs system behavior and configurations reproduces issues in lab environments and documents clear resolutions and root causes.
  • Collaborates with internal teams to manage escalations share knowledge improve processes and strengthen support effectiveness.