RemotevilleRemote Technical Support Engineer Job in United States Legion Technologies
Technical Support Engineer Legion Technologies
$78000 - $84000
Technical SupportTechnical Support Engineer diagnosis troubleshooting Zendesk Jira Windows iOS Android API authentication SQL REST APIs Workato Linux Unix
Junior (1-2 years) - Mid-level (3-4 years)
United States
Intelligent Automation Powered by Legion Workforce Management
195+ employees
SaaSWorkforce ManagementArtificial IntelligenceHuman Resources
Role
Who you are
- Previous experience in a technical support role for Software/SaaS solutions
- Strong analytical and problem-solving skills
- Excellent English language communication skills
- Experience with Zendesk Confluence and Jira
- Knowledge of API authentication and integration technologies
- SQL knowledge and the ability to write queries.
Desirables
- REST API experience
- Workato Automation certification
- UNIX/Linux experience
What the job involves
- Provide enterprise-grade assistance to customers
- Diagnose and troubleshoot software issues
- Escalate complex issues to engineering
- Work directly with engineering via Zoom to resolve critical issues
- Troubleshoot integration issues between Legion and 3rd party systems
- Manage customer issues across multiple platforms using Zendesk and Jira
- Create and update knowledge base documentation
- Analyze support trends and provide feedback to engineering.
Company
Company mission
Legion Technologies is dedicated to transforming hourly jobs into fulfilling careers through its innovative workforce management platform. By leveraging AI and intelligent automation, Legion maximizes labor efficiency while enhancing employee engagement, ultimately driving substantial returns on investment for businesses.Company benefits
- $0 monthly premium
- 401k plan
- Discretionary Paid Time Off
- Paid Holidays
- Parental Leave
- Equity
- Monthly Wellness Reimbursement
- Monthly Lunch on Legion
Company values
- Innovation
- Collaboration
- Employee Empowerment
- Customer Focus