Technical Support Engineer
Skills
Technical SupportTechnical Support EngineerdiagnosistroubleshootingZendeskJiraWindows
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Previous experience in a technical support role for Software/SaaS solutions
- Strong analytical and problem-solving skills
- Excellent English language communication skills
- Experience with Zendesk Confluence and Jira
- Knowledge of API authentication and integration technologies
- SQL knowledge and the ability to write queries.
Nice to have
- REST API experience
- Workato Automation certification
- UNIX/Linux experience
Day to day
- Provide enterprise-grade assistance to customers
- Diagnose and troubleshoot software issues
- Escalate complex issues to engineering
- Work directly with engineering via Zoom to resolve critical issues
- Troubleshoot integration issues between Legion and 3rd party systems
- Manage customer issues across multiple platforms using Zendesk and Jira
- Create and update knowledge base documentation
- Analyze support trends and provide feedback to engineering.