Technical Support Engineer
Skills
5GAnalytical SkillsDomain Name SystemManagementMobile Device ManagementProduct Lifecycle ManagementRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience with Zebra TC53 series device lifecycle management
- Strong knowledge of DataWedge and Enterprise Browser configurations
- Hands-on experience with Zebra StageNow MX and EMDK
- Ability to configure Wi-Fi Bluetooth NFC VPN and 5G connectivity
- Experience with Android OS administration firmware updates and security policies
- Proven L2 and L3 technical support troubleshooting and RCA skills
- Knowledge of MDM platforms such as SOTI MobiControl Jamf VMware Workspace ONE and Zebra DNA Cloud
- Experience with barcode scanning printer connectivity and hardware diagnostics
- Ability to investigate Android logs application crashes and device failures
- Good verbal and written communication skills
Nice to have
- Analytical
- Detail-oriented
- Customer-focused
- Collaborative
- Proactive
Day to day
- Configure and provision Zebra TC53 handheld devices for enterprise deployments and ongoing lifecycle support.
- Troubleshoot hardware, software, wireless, scanning, and peripheral issues to restore reliable device operation.
- Manage device health, optimize performance, and support remote administration across retail and warehouse environments.