What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Requires a degree in a related field and 1-2 years of relevant experience.
- Strong interpersonal skills with a customer service orientation.
- Ability to handle stressful situations and prioritize effectively.
- Excellent communication skills able to interpret technical information for non-technical audiences.
- Proficient in troubleshooting hardware and software issues.
- Experienced with Windows Linux Healthcare IT systems DICOM HL7 and other standards.
Nice to have
- Eager learner
- Analytical thinker
Day to day
- Provide first-line technical support for Mach7 applications through phone email and web.
- Perform technical analysis of complex issues involving systems infrastructure integrations and databases.
- Document solutions and contribute to the internal knowledge base.
- Deliver application training to internal teams and customers.
- Participate in off-hours rotating on-call support.