RemotevilleRemote Technical Support Engineer Job in Burlington, VT Mach7 Technologies
Technical Support Engineer Mach7 Technologies
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Technical Support
Junior (1-2 years) -
BurlingtonVT
Independence through Innovation
110+ employees
HealthcareSoftwareAIInformation Technology
Role
Who you are
- Requires a degree in a related field and 1-2 years of relevant experience.
- Strong interpersonal skills with a customer service orientation.
- Ability to handle stressful situations and prioritize effectively.
- Excellent communication skills able to interpret technical information for non-technical audiences.
- Proficient in troubleshooting hardware and software issues.
- Experienced with Windows Linux Healthcare IT systems DICOM HL7 and other standards.
Desirables
- Eager learner
- Analytical thinker
What the job involves
- Provide first-line technical support for Mach7 applications through phone email and web.
- Perform technical analysis of complex issues involving systems infrastructure integrations and databases.
- Document solutions and contribute to the internal knowledge base.
- Deliver application training to internal teams and customers.
- Participate in off-hours rotating on-call support.
Company
Company mission
Mach7 Technologies is dedicated to empowering healthcare professionals with the innovative tools needed to enhance patient care outcomes. They create integrated imaging solutions that facilitate the seamless flow of patient information across diverse systems, simplifying workflows and fostering collaboration among medical practitioners. By prioritizing technology integration, Mach7 aims to modernize legacy systems and improve the overall healthcare experience for both practitioners and patients.Company benefits
- Opportunity for some travel
- Participation in off-hours projects
Company values
- Innovation
- Collaboration
- Integrity
- Reliability