Technical Support Engineer
Skills
Customer SuccessCybersecurityDigital ForensicsGovernmentLaw EnforcementOnline SupportRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Hold a post-secondary education in Computer Science or relevant industry experience
- Experience in customer-facing support roles with cloud-based or server-based products
- Strong problem-solving and troubleshooting skills with the ability to prioritize work
Nice to have
- Multilingual
- Experience with Law Enforcement or Government customers
- Background in Digital Forensics
Day to day
- Provide exceptional customer service through ticketing and live chat systems
- Troubleshoot issues using internal documentation and historical tickets
- Collaborate with internal teams to support customers and drive product enhancements