RemotevilleRemote Technical Support Engineer Job in UK Magnet Forensics
Technical Support Engineer Magnet Forensics
£ -
Customer SuccessCybersecurityDigital ForensicsGovernmentLaw EnforcementOnline SupportRoot CauseService-Level AgreementsTechnical SupportTicketing Systems
Entry-level/graduate - Junior (1-2 years)
UK
We provide organizations with innovative tools to investigate cyberattacks and digital crimes
660+ employees
Security
Role
Who you are
- Hold a post-secondary education in Computer Science or relevant industry experience
- Experience in customer-facing support roles with cloud-based or server-based products
- Strong problem-solving and troubleshooting skills with the ability to prioritize work
Desirables
- Multilingual
- Experience with Law Enforcement or Government customers
- Background in Digital Forensics
What the job involves
- Provide exceptional customer service through ticketing and live chat systems
- Troubleshoot issues using internal documentation and historical tickets
- Collaborate with internal teams to support customers and drive product enhancements
Company
Company mission
Magnet Forensics is dedicated to enabling investigators to fight crime, protect assets, and safeguard national security by providing cutting-edge digital investigation solutions worldwide.Company benefits
- Fully remote role
- High-level and technical customer support
- Opportunity to work with diverse customers
- Collaborate with internal teams
- Contribute to knowledge base
- Work on cutting-edge digital forensics tools
Company values
- CARE
- OWN
- DEDICATE
- EVOLVE