RemotevilleRemote Technical Support Engineer Job in San Francisco, CA Metronome
Technical Support Engineer Metronome
$ -
GraphqlOralTechnical SupportTroubleshooting
San FranciscoCA
Billing infrastructure that helps software companies launch, iterate, and scale their usage-based business models.
120+ employees
SaaSB2BProductivity
Role
Who you are
- 3+ years of work experience in technical support or engineering
- Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
- Familiarity programming in Typescript, Python, or Ruby
- Strong written and verbal communication skills
- Mindset of customer empathy and ability to solve challenging problems
Desirables
- Worked on modern enterprise software
- Knowledge of AWS services
- Experience with Infrastructure as Code
- Knowledge of Frontend Tools and Frameworks
- Experience with CI/CD tools
What the job involves
- You will be on the front lines providing world-class customer service as part of our engineering organization
- Communicate with developers, debug issues, create and improve internal tools
- Provide feedback and influence our product roadmap
Company
Company mission
Metronome empowers software companies to effectively launch, iterate, and scale their business models with tailored billing infrastructure flexible enough for any size and stage. We commit to fostering innovation and seamless integration, enabling our clients to succeed and grow in a fast-paced digital landscape.Company benefits
- Opportunity to learn AWS, Terraform, Serverless Framework
- Opportunity to learn frontend tools and frameworks
- Opportunity to learn CI/CD
Company values
- Customer Centricity
- Innovation
- Inclusivity
- Collaboration