Technical Support Engineer
Skills
Computer ScienceCreativeEscalations ManagementIT EscalationOperating SystemsSecure ShellTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years of experience in technical support
- Proficient in English and Spanish, both written and spoken
- Hands-on experience with Windows/Linux/Mac OS environments
- Strong understanding of networking environments
- Experience with API integrations is preferred
- Must have analytical, technical, and problem-solving skills
- Experience in incident, problem, and change management.
Nice to have
- Windows cert
- Linux cert
- Cisco cert
Day to day
- Provide bilingual (English & Spanish) technical support to enterprise customers.
- Deliver support via phone, email, and remote tools.
- Troubleshoot complex technical issues on customers' servers.
- Collaborate with internal teams using JIRA and Service Cloud.
- Integrate our products into customer environments using APIs.