RemotevilleRemote Technical Support Engineer Job in United States Netwrix Corporation
Technical Support Engineer Netwrix Corporation
$ -
Computer ScienceCreativeEscalations ManagementIT EscalationOperating SystemsSecure ShellTechnical Support
Senior (5-8 years) -
United States
Netwrix enables security pros to identify & protect sensitive data and detect, respond to, & recover from attacks.
785+ employees
Cyber Security
Role
Who you are
- 5+ years of experience in technical support
- Proficient in English and Spanish, both written and spoken
- Hands-on experience with Windows/Linux/Mac OS environments
- Strong understanding of networking environments
- Experience with API integrations is preferred
- Must have analytical, technical, and problem-solving skills
- Experience in incident, problem, and change management.
Desirables
- Windows cert
- Linux cert
- Cisco cert
What the job involves
- Provide bilingual (English & Spanish) technical support to enterprise customers.
- Deliver support via phone, email, and remote tools.
- Troubleshoot complex technical issues on customers' servers.
- Collaborate with internal teams using JIRA and Service Cloud.
- Integrate our products into customer environments using APIs.
Company
Company mission
Netwrix makes data security easy and accessible, empowering organizations to strengthen their security and compliance posture across data, identity, and infrastructure. With a commitment to simplicity and innovation, Netwrix ensures a brighter digital future by safeguarding data and reducing cyber risk.Company benefits
- Professional growth opportunities
- Innovative work environment
Company values
- Simplicity
- Innovation
- Empowerment
- Commitment