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Nozomi Networks logoNozomi Networks

Technical Support Engineer

Skills
Computer ScienceEducation/TrainingEnglishIndustrial ControlInformation SecurityLinuxOptimization
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Proven experience in a customer-facing Technical Support Engineer or Systems Engineer role
  • Experience in network security within support design consultancy or operations
  • Strong knowledge of Unix systems virtualisation scripting and API integrations
  • Knowledge of common networking security protocols and applications
  • Detailed technical experience with installation configuration and operation of security appliances in large complex environments
  • Strong understanding of information security principles
  • Excellent troubleshooting skills
  • Strong written and verbal communication skills
  • Solid proficiency in written and spoken English
  • Ability to work with strong confidentiality and data privacy protocols
  • Comfortable using FreeBSD
  • Knowledge of PostgreSQL
  • Bachelor's degree or equivalent in Computer Engineering Computer Science or related experience
  • Experience in ICS security projects

Nice to have

  • Customer-focused
  • Autonomous
  • Collaborative
  • Detail-oriented
  • Confident communicator

Day to day

  • Provide post-sales technical support to resolve complex customer issues across OT and IoT cybersecurity environments
  • Collaborate with customers Product and Engineering teams and internal stakeholders to diagnose reproduce and escalate issues effectively
  • Develop knowledge base content and deliver high-touch support for critical accounts while improving support processes with autonomy