Remote Technical Support Engineer Job in United States NVIDIA

Who you are

• BS degree or equivalent experience in Electrical Engineering or related field.
• 5 years of relevant aligned experience ideally in a customer facing role.
• Proven research skills and interest in assisting customers to achieve their goals.
• Experience in a technical customer-facing role.
• Eagerness to learn and become an authority of our product.
• Excellent written communication skills with the ability to easily convey complex technical information to consumable summaries.
• In-depth knowledge of Linux.
• Familiarity with typical Linux installations and their most common software elements.

What the job involves

• Provide support to our customers for our Linux-based cluster management software product ensuring customers get the help they require to support their clusters.
• Collaborate with the development team to get the right information and to raise support tickets to the appropriate development team.
• Become and serve as a subject-matter expert in any one of a number of areas.
• Research and development tasks for customers or for internal use by our development team.
• Work with the latest hardware (e.g. GPUs FPGAs AI accelerators high-speed interconnects such as InfiniBand Omni Path and Gig-E) and software technologies such as parallel filesystems (e.g. Lustre GPFS BeeGFS WekaIO) Jupyter various ML frameworks and tools Spark Kubernetes and Ceph.