Remote Technical Support Engineer Job in Denver, CO Ping Identity

Who you are

• Minimum of 5 years of related experience with a Bachelor's degree or equivalent experience
• Technical Degree preferred - Computer Engineering, CIS, MIS, CS
• Excellent Communication skills: verbal, written, listening, present confidently, know audience
• Excellent Troubleshooting skills: analytical, creative thinking, inquisitive, resilient, adaptive
• Solid knowledge: REST API, SSL/TLS, IPv4, JSON, LDAP, Proxies
• Experienced working with Linux (administration & troubleshooting), Virtualization (enterprise environment), Cloud-based platforms (AWS, Azure, Google Cloud Platform)
• DevOps deployments - Docker, Scripting, Kubernetes
• Strong collaboration and teamwork skills.

Desirables

• Analytical thinking
• Creative thinking
• Logical thinking
• Respectful
• Detail-oriented
• Good timekeeping
• Always learning
• Empathy
• Mentorship skills
• Collaboration and teamwork skills
• Adaptive
• Resilient
• Knowledge sharing
• Positive mentality
• Independent interest in advanced technologies
• Strong work ethic

What the job involves

• You will be working in a customer-facing capacity dedicated to our top tier customers
• Helping to ensure top tier customers have a seamless experience using our products and navigating issues
• Help with the resolution of any problems, working cross-functionally internally to quickly come up with the most efficient solution to ensure customers have a continuous operation of our products
• Members of the Elite team are specialists in their field and responsible for providing an exceptional level of support.