Technical Support Engineer
Skills
Customer ServiceCustomer SuccessTechnical SupportTroubleshootingAgent TrainingOn-site SupportRemote Guidance
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in science and engineering preferred
- English and Chinese can be used as working languages
- At least 1 year of technical or after-sales team management experience preferred in mechanical automation
- Strong sense of responsibility and attention to detail
- Strong execution ability and adaptability to frequent business travel or stationing
Nice to have
- Detail-oriented
- Responsible
- Adaptable
- Team player
- Proactive
- Strong execution
Day to day
- Train agents on products installation implementation after-sales problem solving and robot usage
- Provide technical support to customers through remote guidance and on-site problem resolution to improve satisfaction
- Support sales visits new product promotion technical communication demonstration setup and documentation output