Remoteville

Remote Technical Support Engineer Job in Washington, United States Redpanda Data

Technical Support Engineer Redpanda Data
$103000 - $139000
ContainerizationCustomer SatisfactionProduct ServiceRoot CauseScriptingTechnical SupportTroubleshootingWritten
WashingtonUnited States


Redpanda is a simple, powerful, cost-efficient, and Kafka® API compatible platform that eliminates Kafka complexity.
200+ employees
Cloud ComputingStreamingSoftwareTechnology


Role


Who you are

  • 3+ years in L3 support.
  • Focus on distributed systems.
  • Linux troubleshooting commands and regex.
  • Deploying/troubleshooting apps in Kubernetes.
  • Experience with public cloud/containerization.
  • Proficiency in bash scripting/Python.
  • On-call rotation.

Desirables

  • Proficiency with Go.
  • Experience with SaaS platform.
  • Experience with streaming platform.


What the job involves

  • Help Redpanda embody exceptional customer-centric technical support.
  • Ensure customers' success and foster confidence in Redpanda solutions.
  • Leverage technical expertise to provide support for Redpanda products and services.

Share this job

Hide company

More jobs at Redpanda Data

Company


Company mission

Redpanda is a simple, powerful, and cost-efficient streaming data platform written in C++. Fully compatible with Kafka® APIs. None of the Kafka complexity.



Company benefits

  • Remote work.
  • Cultural values: trust and transparency.
  • Supportive work environment.


Company values

  • Building the streaming data platform for developers
  • Delivering a categorical reduction in complexity
  • Providing wicked-fast performance
  • Onboard Wasm transforms
  • Transparent tiered storage
  • Stability and safe upgrades
  • Automated infrastructure provisioning and self-healing
  • Running a managed, cloud-based streaming-as-a-service with >99.9% uptime
  • Trust, transparency, communication, and kindness


Company HQ

San Francisco
;