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Redpanda Data logoRedpanda Data

Technical Support Engineer

Skills
ContainerizationCustomer SatisfactionProduct ServiceRoot CauseScriptingTechnical SupportTroubleshooting
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 3+ years in L3 support.
  • Focus on distributed systems.
  • Linux troubleshooting commands and regex.
  • Deploying/troubleshooting apps in Kubernetes.
  • Experience with public cloud/containerization.
  • Proficiency in bash scripting/Python.
  • On-call rotation.

Nice to have

  • Proficiency with Go.
  • Experience with SaaS platform.
  • Experience with streaming platform.

Day to day

  • Help Redpanda embody exceptional customer-centric technical support.
  • Ensure customers' success and foster confidence in Redpanda solutions.
  • Leverage technical expertise to provide support for Redpanda products and services.