Technical Support Engineer
Skills
EngineeringChineseEnglishSolar EnergySolar PowerTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Relevant qualification in electronic engineering and renewable energy
- Experience in Direct Solar and power generation Industry
- Solid understanding of inverters and batteries products
- Solutions-based mindset
- Eagerness to support customers
- Strong work ethic
- Experience in inter-department communication
- Ability to work autonomously and in a team
- Fluency in Professional English and Chinese
Day to day
- Provide phone and email-based problem-solving support for installers and customers
- Generate cases via CRM to track and resolve customer enquiries
- Answer technical product enquiries
- Manage technical documentation for product commissioning
- Assist in developing the technical support process
- Participate in Sales Exhibitions and Trade Fairs
- Communicate with international Technical Support