RemotevilleRemote Technical Support Engineer Job in London, UK SAJ
Technical Support Engineer SAJ
£ -
EngineeringChineseEnglishSolar EnergySolar PowerTechnical Support
Entry-level/graduate - Junior (1-2 years)
LondonUK
A global manufacturer and innovator of smart energy storage, providing residential & commercial energy solutions.
170+ employees
EnergyRenewable EnergyIndustrial Automation
Open for applications
Role
Who you are
- Relevant qualification in electronic engineering and renewable energy
- Experience in Direct Solar and power generation Industry
- Solid understanding of inverters and batteries products
- Solutions-based mindset
- Eagerness to support customers
- Strong work ethic
- Experience in inter-department communication
- Ability to work autonomously and in a team
- Fluency in Professional English and Chinese
What the job involves
- Provide phone and email-based problem-solving support for installers and customers
- Generate cases via CRM to track and resolve customer enquiries
- Answer technical product enquiries
- Manage technical documentation for product commissioning
- Assist in developing the technical support process
- Participate in Sales Exhibitions and Trade Fairs
- Communicate with international Technical Support
Company
Company mission
SAJ is a global manufacturer and innovator of smart energy storage solutions, committed to becoming a leading global brand of smart energy storage. SAJ provides a full value chain system covering R&D, production, operation, and service, aiming to build a green future for a fulfilling life.Company benefits
- Phone and email-based support
- Cases tracking and resolution
- Product documentation management
- International communication
- Professional development opportunities
Company values
- Technology-driven
- Service-leading
- Global Brand
- Smart Solutions