Technical Support Engineer
Skills
DevopsSoftware IndustryContextCustomer BaseCustomer SuccessNetworkingPermissions
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong hands-on Kubernetes troubleshooting experience including kubectl Helm and networking
- Familiarity with cloud-native environments such as EKS GKE AKS IAM and cloud networking
- Ability to work under pressure with clear concise communication
- Detail-oriented and SLA-driven mindset
- Prior experience supporting technical platforms in production environments
Day to day
- Act as the primary contact for customer-reported technical issues involving installation Helm setup permissions and integrations.
- Monitor internal customer alerts around the clock and respond quickly to incidents within defined SLAs.
- Troubleshoot complex Kubernetes and cloud-native problems reproduce bugs document findings and escalate with clear logs and context.