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Remote Technical Support Engineer Job in United States True Anthem

Technical Support Engineer True Anthem
Analytical SkillsClickhouseCritical ThinkingPresentation SkillsPresentationsScriptingTechnical SupportTroubleshootingVersion Control
Junior (1-2 years) - Mid-level (3-4 years)
United States


Social publishing powered by predictive analytics | Helping publishers get the most out of their content.
35+ employees
Artificial IntelligenceMediaeCommerceSaaS


Role


Who you are

  • Minimum of 2 years experience in a technical role dealing with varied technologies.
  • Proficient in several scripting/programming languages and version control systems.
  • Excellent communication critical thinking analytical and presentation skills.
  • Ability to present technical ideas to team members of varying technical knowledge.

Desirables

  • Golang
  • React
  • Kubernetes
  • PostgreSQL
  • MongoDB
  • Apache Solr
  • Google Cloud


What the job involves

  • Assist in the onboarding of new clients by leading technical configuration efforts.
  • Provide Level 1 and Level 2 customer and technical support to resolve issues.
  • Debug complex codebase issues and work with various technologies used by customers.
  • Develop new features and enhancements within internal tools.
  • Collaborate closely with engineering sales and account teams to optimize customer experiences.
  • Offer rotating weekend on-call coverage for urgent customer support needs.

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Company


Company mission

True Anthem is an innovative AI-powered platform that revolutionizes content distribution for media companies and publishers. By leveraging artificial intelligence, it identifies and optimizes the sharing of engaging stories on social media, significantly enhancing monetization and audience reach. Our cutting-edge technology enables clients to achieve remarkable ROI while simplifying their social media processes, essential for thriving in today's digital landscape.



Company benefits

  • Unique opportunity
  • Growing company
  • Influence product and business direction


Company values

  • Innovation
  • Collaboration
  • Integrity
  • Customer Focus


Company HQ

San Francisco
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