Technical Support Engineer
Skills
Analytical SkillsClickhouseCritical ThinkingPresentation SkillsPresentationsScriptingTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum of 2 years experience in a technical role dealing with varied technologies.
- Proficient in several scripting/programming languages and version control systems.
- Excellent communication critical thinking analytical and presentation skills.
- Ability to present technical ideas to team members of varying technical knowledge.
Nice to have
- Golang
- React
- Kubernetes
- PostgreSQL
- MongoDB
- Apache Solr
- Google Cloud
Day to day
- Assist in the onboarding of new clients by leading technical configuration efforts.
- Provide Level 1 and Level 2 customer and technical support to resolve issues.
- Debug complex codebase issues and work with various technologies used by customers.
- Develop new features and enhancements within internal tools.
- Collaborate closely with engineering sales and account teams to optimize customer experiences.
- Offer rotating weekend on-call coverage for urgent customer support needs.