How Remoteville checks and expires listings
Technical Support Engineer
Skills
Analytical SkillsCustomer ServiceEmergency ServicesEnglishHTMLIT EscalationNetworking
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years experience in enterprise technical support or similar advanced support role
- Strong experience with Linux systems and command-line troubleshooting
- Solid troubleshooting methodology for complex non-routine technical issues
- Enterprise networking knowledge to diagnose platform-level issues
- Experience supporting enterprise customer environments in an infrastructure-as-a-service or cloud context
- Strong customer service skills in high-pressure situations
- Ability to work independently and manage shifting priorities
- Strong written and verbal communication skills
- Proficiency with English
- Ability to work in a fast-paced 24/7 operations environment
Nice to have
- Enterprise GPU knowledge
- Containers familiarity
- Kubernetes familiarity
Day to day
- Provide advanced technical support for cloud infrastructure products and act as an escalation point for complex customer and internal issues.
- Investigate incidents and outages using strong troubleshooting methods Linux command-line tools and networking knowledge to identify root causes and recommend fixes.
- Collaborate with engineering system administration and support teams while mentoring colleagues improving documentation and supporting enterprise customer environments.