Technical Support Engineer
Skills
Airline TicketingNetwork InstallationPresalesReadinessRetail TechnologySalesStructured Finance
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 7+ years of experience in VoIP or UCaaS technical support preferably in customer-facing roles
- Deep understanding of IP networking including subnets NAT port forwarding PoE switches and firewalls
- Experience with DECT systems SIP provisioning and hardware diagnostics
- Strong troubleshooting mindset with the ability to resolve issues quickly and independently
- Clear communication with both technical and non-technical audiences
- Self-starter attitude with comfort working remotely and managing multiple deployments
- Willingness to travel regionally in the US for installations training and escalations up to 20%
Nice to have
- Customer-facing
- Independent
- Remote-ready
- Technically capable
- Communicative
- Travel willing
Day to day
- Support pre-sales and post-sales technical implementation for pilot and full deployments across US retail stores.
- Configure VoIP systems and DECT networks across the Wildix / x-hoppers stack while handling remote and on-site setup tasks.
- Troubleshoot voice and networking issues perform structured network checks and coordinate with delivery engineering and third-party installation partners.
Hiring process
- Initial Screening with Talent Team
- Technical & Role Assessment with prospective manager
- Final Interview with Sales Country Manager