RRemoteville

How Remoteville checks and expires listings

Zafran Security logoZafran Security

Technical Support Engineer

Skills
Software As A ServiceAirline TicketingCustomer ExperienceCustomer SuccessMicrosoft SurfaceResearch And DevelopmentService-Level Agreements
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 3–5 years in customer-facing technical support or engineering support, ideally in SaaS
  • Strong troubleshooting and problem-solving skills across web-based applications and integrations
  • Familiarity with REST APIs
  • Proficiency in networking concepts and protocols
  • Experience using browser dev tools
  • Proficiency in SQL
  • Empathetic communication and ability to translate technical issues clearly
  • Familiarity with ticketing systems such as Zendesk or Jira and knowledge base tools such as Notion or Confluence
  • Familiarity with Kibana is a plus
  • Scripting is a plus

Nice to have

  • customer-centric
  • technically savvy
  • empathetic
  • problem-solver
  • fast-paced mindset
  • collaborative
  • process-minded

Day to day

  • Manage incoming technical support tickets and deliver timely empathetic resolutions to customer inquiries
  • Act as the customer advocate by collaborating with Product and R&D to surface bugs feature requests and UX improvements
  • Build and maintain self-service documentation while contributing to onboarding training and process improvements