Remote Technical Support Engineer L3 Job in UK Broadcom

Who you are

• BS or MS in Electrical/Computer Engineering or equivalent experience
• 8+ years' experience in Technical Support (BS) or 6+ years' experience (MS)
• In-depth expertise in networking technologies and protocols, SAN
• Understanding of SNMP monitoring and management
• Excellent knowledge of Windows and Linux/UNIX servers
• Knowledge of Internet Protocol (IP) and Rest APIs
• Knowledge of Python and scripting
• Excellent customer communication and problem-solving skills
• Strong verbal and written communication skills
• Ability to work cooperatively as part of a team

Desirables

• Strong communication skills
• Excellent troubleshooting skills
• Ability to work under pressure
• Customer facing skills
• Teamwork attitude

What the job involves

• Provide technical support for Broadcom/Brocade products to OEMs and customers via phone, email, and web
• Diagnose and solve complex technical issues through strong fault isolation and root cause analysis skills
• Work cases escalated by Level 2 engineers, joining conference calls or live troubleshooting sessions, and collaborate with Sustaining Engineering teams on product/design defects

Application process

• Create account on the website
• Sign-In to account
• Submit application