Technical Support Engineer - L3
Skills
Computer ScienceEnglishEnterprise SoftwarePresentationsRedisRoot CauseSoftware Industry
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least five years of relevant experience in the enterprise software industry
- Strong background in scripting or programming languages
- Working knowledge of Cloud-based and On-premise environments
- Expert working knowledge in Linux/Unix and networking (TCP/IP)
- Proficiency in communication and presentation, both written and verbal (in English)
- Strong technical background with excellent problem-solving and multi-tasking skills
- High availability and commitment to customers
Nice to have
- Bachelor of Science in Computer Science
- Experience with NoSQL databases (especially Redis)
- Experience working with container orchestration environments
Day to day
- Work with customers to troubleshoot and resolve complex software issues
- Collaborate with Engineering to provide solutions
- Analyze performance questions along the data path
- Manage critical customer issues and facilitate communication
- Participate in new product development and customer training