RemotevilleRemote Technical Support Engineer - L3 Job in UK Redis
Technical Support Engineer - L3 Redis
£ -
Computer ScienceEnglishEnterprise SoftwarePresentationsRedisRoot CauseSoftware IndustryTechnical Support
Mid-level (3-4 years) - Expert (9+ years)
UK
The world's fastest in-memory database.
1060+ employees
Big data
Open for applications
Role
Who you are
- At least five years of relevant experience in the enterprise software industry
- Strong background in scripting or programming languages
- Working knowledge of Cloud-based and On-premise environments
- Expert working knowledge in Linux/Unix and networking (TCP/IP)
- Proficiency in communication and presentation, both written and verbal (in English)
- Strong technical background with excellent problem-solving and multi-tasking skills
- High availability and commitment to customers
Desirables
- Bachelor of Science in Computer Science
- Experience with NoSQL databases (especially Redis)
- Experience working with container orchestration environments
What the job involves
- Work with customers to troubleshoot and resolve complex software issues
- Collaborate with Engineering to provide solutions
- Analyze performance questions along the data path
- Manage critical customer issues and facilitate communication
- Participate in new product development and customer training
Company
Company mission
Redis is dedicated to providing the fastest data platform solutions that simplify the building, scaling, and deployment of fast apps for digital customers worldwide.Company benefits
- Competitive salaries and equity grants
- Flexible vacation time for work-life balance
- Health insurance, paid paternity leave, and pension plan
- Flexible working options
- Team celebrations and recreation events
- Learning and development opportunities
- Ability to influence a high-performance company on its way to IPO
Company values
- Innovation
- Diversity
- Inclusivity
- Customer-centric
Company HQ
Mountain ViewFounders
Salvatore Sanfilippo (CTO and Lead Architect)