RemotevilleRemote Technical Support Engineer L5 - Productivity Job in Los Gatos, CA Netflix
Technical Support Engineer L5 - Productivity Netflix
$100000 - $720000
Customer SupportEngineering SupportGradleInfrastructure AutomationSpring BootTechnical DocumentationTicketing SystemsTutorialsZendesk
Mid-level (3-4 years) -
Los GatosCA
Where you come to do the best work of your life. Follow @Netflix on Twitter, Instagram, TikTok and Youtube for more
15555+ employees
Media
Role
Who you are
- Minimum of 3 years of professional support engineering experience.
- Strong knowledge of version control tools especially GitHub.
- In-depth expertise in Gradle and Java with Spring Boot framework.
- Proven ability to develop tools and scripts for process improvement through automation.
- Excellent verbal and written communication skills.
Desirables
- GRPC
- Linux
- Docker
- Data-driven decision making
- Observability tooling
What the job involves
- Monitor and handle customer requests.
- Troubleshoot and solve various technical issues.
- Develop and automate support tools and runbooks.
- Collaborate with Product Management and Engineering to communicate customer needs.
- Provide insights and feedback to enhance support services.
Company
Company mission
Netflix is dedicated to providing the world with exceptional entertainment experiences through a vast array of genres and languages, allowing members to enjoy content anytime, anywhere.Company benefits
- Health Plans
- Mental Health support
- 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
- Flexible time off
- Paid leave
Company values
- Innovation
- Diversity
- Excellence
- Global Reach