RemotevilleRemote Technical Support Engineer - Level 3 Job in UK Cybereason
Technical Support Engineer - Level 3 Cybereason
£ -
ProtocolsEndpoint SecurityGoogle Cloud PlatformHypertext Transfer ProtocolLinuxSecurity Information And Event ManagementService OrientationTechnical UnderstandingTroubleshooting
Mid-level (3-4 years) - Expert (9+ years)
UK
Hunt, Detect, Protect. An end-to-end cybersecurity solution built to empower defenders.
730+ employees
Security
Open for applications
Role
Who you are
- Minimum 4+ years experience in Support, 1-2 years at a senior level
- Hands-on experience with Linux, Windows troubleshooting, Network and Endpoint Security Products
- Thorough understanding of network protocols and technologies
- Strong troubleshooting and problem-solving skills in Security Products and Linux or Windows environments
- Strong English communication skills, team player, service-oriented approach
Desirables
- XDR/SIEM domain knowledge
- Bash, Python, big data platform experience
- Experience with databases, Windows tools, Apache/Tomcat/Java
- AWS/GCP, Jenkins, Ansible, Puppet knowledge
- Offensive Security experience
What the job involves
- Handle incoming support cases and calls under defined SLA's
- Find creative solutions to unique problems
- Collaborate with internal teams to investigate and solve technical product issues
- Work closely with Customer Success and Sales teams
- Maintain a list of known issues and planned fixes
Company
Company mission
Cybereason is on a mission to reverse the adversary advantage by empowering defenders with ingenuity and technology to end cyber attacks.Company benefits
- Empowering defenders
- Innovative technology
- Market leader
- Diverse team
- Customer-first approach
- Global exposure
Company values
- Win As One
- Ever Evolving
- Daring
- Obsessed with Customers
- Never Give Up
- UbU