Technical Support Engineer - Level 3
Skills
ProtocolsEndpoint SecurityGoogle Cloud PlatformHypertext Transfer ProtocolLinuxSecurity Information And Event ManagementService Orientation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 4+ years experience in Support, 1-2 years at a senior level
- Hands-on experience with Linux, Windows troubleshooting, Network and Endpoint Security Products
- Thorough understanding of network protocols and technologies
- Strong troubleshooting and problem-solving skills in Security Products and Linux or Windows environments
- Strong English communication skills, team player, service-oriented approach
Nice to have
- XDR/SIEM domain knowledge
- Bash, Python, big data platform experience
- Experience with databases, Windows tools, Apache/Tomcat/Java
- AWS/GCP, Jenkins, Ansible, Puppet knowledge
- Offensive Security experience
Day to day
- Handle incoming support cases and calls under defined SLA's
- Find creative solutions to unique problems
- Collaborate with internal teams to investigate and solve technical product issues
- Work closely with Customer Success and Sales teams
- Maintain a list of known issues and planned fixes