Technical Support Engineer - Platform Support
Skills
TrainingEnglishIT EscalationKnowledge BaseQuality ManagementReporting ApplicationsSAP Quality Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Fluent in English
- Excellent written and verbal communication skills
- Previous experience in a client-facing technical role for a product business
- Strong problem-solving decision-making and critical-thinking skills
- Ability to explain complex issues in plain English
- Professional courteous and committed to amazing customer support
- Open-minded positive and keen to learn
- Great attitude and team player
- Willing to work flexible hours
- Keen to mentor and help train junior team members
- College degree
Nice to have
- Professional
- Courteous
- Positive
- Team player
- Open-minded
- Keen to learn
- Flexible
Day to day
- Serve as the first point of contact for platform-related incidents and support requests
- Capture incident details accurately and classify impact and severity with care
- Attempt immediate resolution while coordinating clear escalation and communication when needed
- Provide support across reporting applications workforce management tools and quality management platforms
- Maintain strong ticket hygiene SLA tracking and knowledge base updates
Hiring process
- Apply online