Technical Support Engineer - PrivacyPro
Skills
Software As A ServiceAdministrationAnalytical SkillsCertified Information Security ManagerComptiaComputer RepairDatabases
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in a related field preferred
- 2-5 years troubleshooting SaaS applications systems or networks
- Strong Excel and SQL skills with experience analyzing data sets
- Experience with database systems and querying MongoDB preferred
- CISSP A+ Security+ CISM Net+ or equivalent certifications strongly preferred
- Strong analytical and problem-solving skills
- Professional and polite demeanor
- Knowledge and experience in a SaaS environment preferred
- Ability to travel up to 10%
Nice to have
- Energetic
- Customer-focused
- Analytical
- Professional demeanor
- Detail-oriented
- Collaborative
Day to day
- Provide technical and network problem resolution to end-users through a question-based diagnosis process
- Guide customers and internal users step by step while resolving SaaS and product issues
- Support hospital IT and Pharmacy teams with IT questionnaires assessments and software compliance needs
- Analyze application data maintain accuracy and deliver reliable resolutions
- Handle inbound calls emails and assigned technical projects while protecting customer confidence