Technical Support Engineer- QuickCharge
Skills
Airline TicketingChanging EnvironmentsDatabasesHypertext Transfer ProtocolLinuxLinux ServerOral
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2-4 years of technical support or software troubleshooting experience
- Practical experience in Information Technology Engineering or related technical field
- Ability to troubleshoot software functionality hardware configuration and technical issues
- Comfortable handling technical issues via phone email ticketing and chat
- Strong analytical problem solving and interpersonal skills
- Excellent written and verbal communication skills
- Ability to explain technical concepts to non-technical users
- Experience with SQL databases and basic query writing
- Familiarity with Windows and or Linux server environments
- Understanding of web technologies including HTTP HTTPS APIs and web browsers
- Customer service orientation with patience and empathy
- Ability to work independently and manage multiple cases simultaneously
- Willingness to learn new technologies and adapt to changing environments
Nice to have
- Analytical
- Methodical
- Detail-oriented
- Patient
- Empathetic
- Self-reflective
- Learning agile
Day to day
- Provide responsive technical support for customers using QuickCharge and related campus solutions.
- Investigate incidents by collecting logs screen shots and click steps then analyze issues across servers databases APIs and web technologies.
- Troubleshoot moderately complex problems and recommend practical resolutions while maintaining clear professional communication with clients and internal product teams.