RemotevilleRemote Technical Support Engineer Tier 2 Job in Austin, TX Mitratech
Technical Support Engineer Tier 2 Mitratech
$60000 - $60000
Computer ScienceCustomer SupportJakarta EEOperating SystemsSupport EngineersTechnical SupportTracking SystemsWritten
Junior (1-2 years)
AustinTX
Empower. Automate. Elevate
1540+ employees
SaaS Legal HR Compliance
Role
Who you are
What the job involves
- Provide assistance to customers consultants and partners on the usage of Mitratech products through our customer support portal email chat and phone
- Troubleshoot issues through reproducing the problem and determining the resolution
- Triage newly reported problems assign proper severity and work to identify a resolution
- Update the ticket tracking system to provide accurate and current status of support issues
- Create Knowledge-base articles regularly to expand self-help tools for customers and internally
Company
Company mission
Mitratech is a trusted, global technology partner empowering corporate legal, risk & compliance, and HR professionals to maximize productivity, control expense, and mitigate risk by deepening operational alignment, and increasing collaboration & visibility across their organization.Company values
- Collaboration
- Innovation
- Excellence
- Integrity
- Inclusivity