RemotevilleRemote Technical Support Engineer Tier 2 Job in United States Netwrix Corporation
Technical Support Engineer Tier 2 Netwrix Corporation
$ -
Analytical SkillsCustomer InteractionCustomer SatisfactionCustomer-Focused ServiceNetworkingProduct Road MappingTechnical SupportTicketing SystemsTroubleshooting
Senior (5-8 years) -
United States
Netwrix enables security pros to identify & protect sensitive data and detect, respond to, & recover from attacks.
785+ employees
Cyber Security
Open for applications
Role
Who you are
- Minimum of 5 years in support or technical support roles
- Strong knowledge of cybersecurity domain and products
- Exceptional communication skills both written and verbal
- Highly proficient in troubleshooting and analytical tasks
- Experience with Active Directory, Microsoft Azure Services, and Windows Server Administration
- Ability to work cross-functionally and team-oriented mindset.
Desirables
- Empathetic
- Goal-oriented
- Eager to learn
What the job involves
- Advocate for customers to Product Management and R&D
- Provide responsive, comprehensive support via Support Portal and phone
- Evaluate, troubleshoot, and document issues in the ticketing system
- Guide first line engineers and conduct detailed problem-solving
- Collaborate cross-functionally with Customer Success Managers and R&D
- Author knowledge base articles and contribute to product roadmap improvements.
Company
Company mission
Netwrix makes data security easy and accessible, empowering organizations to strengthen their security and compliance posture across data, identity, and infrastructure. With a commitment to simplicity and innovation, Netwrix ensures a brighter digital future by safeguarding data and reducing cyber risk.Company benefits
- Remote work option
- Balanced work-life focus
- Opportunities for growth and advancement
- Collaborative team environment
Company values
- Simplicity
- Innovation
- Empowerment
- Commitment