RRemoteville
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Technical Support Engineer Tier I

Skills
InstallationsKnowledge BaseLinuxMacPowershellSoftware DeploymentSoftware Installation
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 1-3 years of experience in Technical Support Help Desk or IT Support
  • Foundational understanding of Microsoft Windows operating systems
  • Interest in troubleshooting software and patching issues
  • Basic exposure to PowerShell such as reading or running simple scripts
  • Familiarity with macOS and/or Linux environments
  • Basic understanding of software installation processes
  • Customer service helpdesk or IT support experience
  • Strong communication and problem-solving skills
  • Motivation to learn and grow in technical support
  • Introductory knowledge of Active Directory or Group Policy

Nice to have

  • Curious
  • Analytical
  • Customer-focused
  • Eager to learn
  • Collaborative

Day to day

  • Provide timely technical support and respond promptly to customer inquiries across phone and other channels.
  • Troubleshoot and resolve customer issues, reproduce reported problems, and escalate confirmed defects to the right teams.
  • Follow up after troubleshooting, contribute to an internal knowledge base, and improve support processes for greater efficiency.