Remote Technical Support Engineer - Ultrasound Job in Reading, UK Siemens Healthineers

Who you are

• Possess an HNC in Engineering or related field
• Have proven experience as a Remote Support Engineer or in supporting engineers/customers remotely
• Strong technical knowledge in the medical device industry specifically ultrasound
• Excellent troubleshooting and problem-solving skills
• Ability to manage and coordinate activities with external partner field service engineers
• Exceptional communication skills both verbal and written
• Proficiency in using remote access tools and diagnostic equipment

What the job involves

• Serve as the primary point of contact for customers in your region
• Manage service incidents and create and allocate tickets in the Service Management System
• Pre-clarify customer issues and provide remote technical assistance
• Determine if on-site intervention is required
• Offer remote guidance to customers and instruct onsite partner field engineers
• Utilize remote access tools and diagnostic equipment to troubleshoot and resolve complex technical problems
• Create quotes and cost estimates for customers requiring in-field actions