How Remoteville checks and expires listings
Technical Support
Skills
Airline TicketingComptiaComptia Network+Computer RepairDatabasesFAAGED
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High School Diploma or GED
- 10+ years of relevant experience
- Help desk support experience
- Ability to troubleshoot Linux Windows and network infrastructure issues
- Experience monitoring systems with log analysis alerting tools and telemetry platforms
- Experience producing incident documentation root cause analysis and resolution reports
- Experience with ticketing and asset tracking systems
- Strong communication skills for working with users stakeholders and management
- Ability to hold and maintain a Secret Clearance
- Proficiency in Microsoft Office Word PowerPoint Excel and Outlook
Nice to have
- Government contract experience
- FAA experience
- Atlassian experience
- IT infrastructure knowledge
- Documentation focus
- CompTIA A+
- Network+
- Security+
Day to day
- Monitor system health and analyze logs alerts and telemetry to proactively detect and resolve issues
- Serve as the first point of contact for help desk requests triaging troubleshooting and escalating incidents when needed
- Document outages root causes corrective actions and resolution times while preparing reports for stakeholders