Remoteville

Remote Technical Support Lead with ticketing Job in New York, United States Cyber Sphere

Technical Support Lead with ticketing Cyber Sphere
SQLSQL Server Analysis ServicesSQL Server Integration ServicesData ArchitectureData GovernanceData WarehousingSkill DevelopmentSnowflakeSnowflake CloudTriage
Expert (9+ years)
New YorkUnited States


Your one stop for Information Technology Consulting Services
15+ employees
ConsultingStaffingIT SolutionsProfessional Services

Open for applications

Role


Who you are

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Proven work 8+ years of experience as a Data Architect/Lead or similar role
  • Strong understanding of data warehousing concepts, including dimensional modeling, ETL, data quality, and data governance
  • Hands-on experience with Oracle, MS SQL, .Net, Power BI, SSAS TABULAR Cube, SSIS, SnowFlake, modeling, data warehousing, and more
  • Experience with creating functional specification documents
  • Excellent communication skills with the ability to communicate technical concepts to non-technical stakeholders
  • Ability to triage and prioritize tickets based on severity and business impact
  • Strong analytical and problem-solving skills
  • Experience in leading technical support teams and providing mentorship to junior team members
  • Knowledge of database architecture principles and design patterns
  • Understanding of ETL processes and technologies
  • Familiarity with data governance and data management best practices
  • Excellent problem-solving and analytical skills



What the job involves

  • Communicate effectively with clients on development work, ticket status, and issue resolution
  • Coordinate with client internal team members on ongoing activities
  • Contribute to solution expansion and key-development activities for enhancement
  • Create functional specification documents
  • Troubleshoot and resolve technical issues related to data warehouse applications
  • Develop technical solutions for data integration, data quality, and data governance issues
  • Collaborate with the project manager and other team members to ensure timely and effective delivery of project milestones
  • Identify, prioritize, and escalate issues to the appropriate stakeholders as necessary

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Company


Company mission

Cyber Sphere is a nationwide consulting firm providing project-based services, solutions, and professional staffing for Fortune 1000 clients. We leverage our technical expertise and business acumen to help customers improve productivity, profitability, and customer service across a broad range of industries, including Biotech, Finance, Healthcare, and Technology. Our mission is to deliver high-quality services in a responsive, flexible, and innovative manner.





Company values

  • Innovation
  • Responsiveness
  • Flexibility
  • Quality service
  • Customer-centric



Company HQ

Alpharetta
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