Remote Technical Support Lead with ticketing Job in New York, United States Cyber Sphere

Who you are

• Bachelor's degree in Computer Science, Information Technology, or related field
• Proven work 8+ years of experience as a Data Architect/Lead or similar role
• Strong understanding of data warehousing concepts, including dimensional modeling, ETL, data quality, and data governance
• Hands-on experience with Oracle, MS SQL, .Net, Power BI, SSAS TABULAR Cube, SSIS, SnowFlake, modeling, data warehousing, and more
• Experience with creating functional specification documents
• Excellent communication skills with the ability to communicate technical concepts to non-technical stakeholders
• Ability to triage and prioritize tickets based on severity and business impact
• Strong analytical and problem-solving skills
• Experience in leading technical support teams and providing mentorship to junior team members
• Knowledge of database architecture principles and design patterns
• Understanding of ETL processes and technologies
• Familiarity with data governance and data management best practices
• Excellent problem-solving and analytical skills

What the job involves

• Communicate effectively with clients on development work, ticket status, and issue resolution
• Coordinate with client internal team members on ongoing activities
• Contribute to solution expansion and key-development activities for enhancement
• Create functional specification documents
• Troubleshoot and resolve technical issues related to data warehouse applications
• Develop technical solutions for data integration, data quality, and data governance issues
• Collaborate with the project manager and other team members to ensure timely and effective delivery of project milestones
• Identify, prioritize, and escalate issues to the appropriate stakeholders as necessary