Technical Support Lead with ticketing
Skills
SQLSQL Server Analysis ServicesSQL Server Integration ServicesData ArchitectureData GovernanceData WarehousingSkill Development
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- Proven work 8+ years of experience as a Data Architect/Lead or similar role
- Strong understanding of data warehousing concepts, including dimensional modeling, ETL, data quality, and data governance
- Hands-on experience with Oracle, MS SQL, .Net, Power BI, SSAS TABULAR Cube, SSIS, SnowFlake, modeling, data warehousing, and more
- Experience with creating functional specification documents
- Excellent communication skills with the ability to communicate technical concepts to non-technical stakeholders
- Ability to triage and prioritize tickets based on severity and business impact
- Strong analytical and problem-solving skills
- Experience in leading technical support teams and providing mentorship to junior team members
- Knowledge of database architecture principles and design patterns
- Understanding of ETL processes and technologies
- Familiarity with data governance and data management best practices
- Excellent problem-solving and analytical skills
Day to day
- Communicate effectively with clients on development work, ticket status, and issue resolution
- Coordinate with client internal team members on ongoing activities
- Contribute to solution expansion and key-development activities for enhancement
- Create functional specification documents
- Troubleshoot and resolve technical issues related to data warehouse applications
- Develop technical solutions for data integration, data quality, and data governance issues
- Collaborate with the project manager and other team members to ensure timely and effective delivery of project milestones
- Identify, prioritize, and escalate issues to the appropriate stakeholders as necessary