Remote Technical Support Manager Job in United States Anaconda, Inc.

Who you are

• Prior experience leading an engineering team in customer solutions delivery.
• Demonstrates a committed team attitude emphasizing collaborative completion of tasks.
• Strong alignment with core values emphasizing people, product performance, and fostering inclusive environments.

Desirables

• Fast-paced startup experience
• Open-source environment expertise

What the job involves

• Lead a team of Support Engineers for efficient customer supportability.
• Own the overall success of the technical customer support team, meeting KPIs and staffing goals.
• Serve as the operational arm across all subsections of the Services group.
• Provide functional and technical leadership to accelerate customer adoption and growth.
• Serve as the escalation point for technical issues.