Remote Technical Support Manager Job in United States Anaconda, Inc.

Who you are

• Prior experience leading an engineering team in delivering customer solutions
• Team attitude: 'I am not done until WE are done'
• Embody our core values: Great People Great Product Great Performance
• Care deeply about fostering an environment where people of all backgrounds and experiences can flourish

Desirables

• Experience in fast-paced startup
• Experience in open-source AI or data science company

What the job involves

• Lead a team of Support Engineers with a hands-on approach to achieve efficient customer supportability for our customer base
• Own the overall success of the technical customer support team including meeting KPIs productivity and staffing to assure an outstanding customer experience that meets our customer satisfaction goals
• Build and mentor the team as the customer base continues to grow and expand
• Serve as the operational arm across all subsections of the Services group including but not limited to; Utilization KPIs and milestones tracking
• Provide functional and technical leadership to the team to develop and execute services offerings that drive and accelerate customer adoption engagement and growth
• Serve as the escalation point for technical support