RemotevilleRemote Technical Support Manager Job in United States Atlassian
Technical Support Manager Atlassian
$103200 - $165800
Customer SupportElectron.JsEmerging TechnologiesSingle Sign-OnSupport EngineersTeam ManagementTeam PerformanceTechnical SupportWorkload Prioritization
Senior (5-8 years) -
United States
Tools for teams, from startup to enterprise: Atlassian provides tools to help every team unleash their full potential
18165+ employees
Enterprise
Role
Who you are
- At least 3 years of experience managing Technical Support Engineering teams.
- Strong leadership skills in a high-paced, results-oriented environment.
- Proficiency in support data analysis to create actionable insights.
- Hands-on experience with cloud platforms and data products preferable (AWS, Snowflake, BigQuery).
Desirables
- HTML
- CSS
- SSO
What the job involves
- Lead a team of technical support engineers.
- Focus on customer issues resolution and advocacy.
- Partner with engineering leaders to enhance customer outcomes.
- Oversee the support strategy for elite customers while keeping abreast of new technologies.
- Drive product and process improvements in collaboration with partners.
- Manage, mentor, and evolve the support process alongside cross-functional teams.
Company
Company mission
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.Company benefits
- Competitive equitable compensation design
- Variety of health coverage options
- Paid volunteer days
- Wellness resources
- Eligible for bonuses, commissions, and equity
Company values
- Play as a team