RRemoteville

How Remoteville checks and expires listings

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Technical Support Operator

Skills
BashCSFDatabasesDomain Name SystemImport OperationsIptablesPHP
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Customer-focused with strong written English
  • Experience with Linux shell and web hosting applications
  • Working knowledge of cPanel/WHM or Plesk or DirectAdmin
  • Ability to troubleshoot email, DNS, FTP, SSL and Apache issues
  • Knowledge of PHP MySQL and common website applications
  • Working knowledge of firewalls such as CSF or APF
  • Ability to multitask and work under pressure
  • Ability to gather complete error details from customers

Nice to have

  • Analytical
  • Customer focused
  • Multi-tasking
  • Calm under pressure
  • Detail oriented

Day to day

  • Provide 24/7 help desk support to customers and resolve web hosting issues efficiently
  • Troubleshoot email delivery, cPanel, Plesk, DirectAdmin, DNS, FTP, SSL, Apache and related services
  • Work quickly under pressure while handling multiple customer issues and driving high satisfaction

Hiring process

  • Apply today