RRemoteville

How Remoteville checks and expires listings

Jotform logoJotform

Technical Support Representative

Skills
Customer SatisfactionCustomer ServiceProduct SupportSoftware As A ServiceTechnical Support
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Solid HTML/CSS skills required.
  • Basic JavaScript knowledge beneficial.
  • Experience with CMSs and CRMs preferred.
  • Strong problem-solving skills and technical acumen necessary.
  • Proven track record in a customer support role within SaaS or IaaS.
  • Fluent in English and possess excellent communication skills.

Day to day

  • Address customer inquiries and provide first line diagnostic support using a ticketing system.
  • Troubleshoot and resolve technical issues to ensure customer satisfaction.
  • Collaborate closely with designers and developers to enhance service quality.

Hiring process

  • Review applications
  • Shortlist candidates
  • Conduct screening calls