RemotevilleRemote Technical Support Representative Job in United States Jotform
Technical Support Representative Jotform
$60000 - $85000
Customer SatisfactionCustomer ServiceProduct SupportSoftware As A ServiceTechnical Support
United States
Go from busywork to less work with our powerful forms and suite of productivity tools.
690+ employees
SaaSProductivityeCommerceAutomation
Role
Who you are
- Solid HTML/CSS skills required.
- Basic JavaScript knowledge beneficial.
- Experience with CMSs and CRMs preferred.
- Strong problem-solving skills and technical acumen necessary.
- Proven track record in a customer support role within SaaS or IaaS.
- Fluent in English and possess excellent communication skills.
What the job involves
- Address customer inquiries and provide first line diagnostic support using a ticketing system.
- Troubleshoot and resolve technical issues to ensure customer satisfaction.
- Collaborate closely with designers and developers to enhance service quality.
Application process
- Review applications
- Shortlist candidates
- Conduct screening calls
Company
Company mission
Jotform is dedicated to empowering individuals and organizations to create customized online forms with ease, fostering efficiency through its extensive suite of no-code tools and integrations. Trusted by over 25 million users globally, Jotform streamlines processes to help teams focus on what matters most, all while maintaining a fun and agile workspace.Company benefits
- 100% paid medical dental and vision
- 401(k) with company match
- 10 vacation days holidays and office closures during holidays
- Professional growth and development opportunities including educational materials and relevant conferences.
Company values
- Innovation
- Customer Focus
- Agility
- Independence