RemotevilleRemote Technical Support Representative Job in United States Jotform
Technical Support Representative Jotform
$60000 - $85000
Customer SatisfactionCustomer ServiceProduct SupportSoftware As A ServiceTechnical Support
Entry-level/graduate -
United States
Go from busywork to less work with our powerful forms and suite of productivity tools.
690+ employees
SaaSProductivityeCommerceAutomation
Role
Who you are
- Strong HTML/CSS knowledge
- JS knowledge is advantageous
- Experience with CMSs and CRMs
- Strong technical knowledge and problem-solving skills
- Experience in supporting customers with SaaS or IaaS products
- Fluency in English.
What the job involves
- Provide first line diagnostic/troubleshooting support and technical expertise
- Utilize our support ticketing system to respond to incoming tickets
- Maintain communications with customers during the problem resolution process
- Collaborate with designers and developers to enhance support quality.
Application process
- Review of applications
- Screening call for short-listed candidates
Company
Company mission
Jotform is dedicated to empowering individuals and organizations to create customized online forms with ease, fostering efficiency through its extensive suite of no-code tools and integrations. Trusted by over 25 million users globally, Jotform streamlines processes to help teams focus on what matters most, all while maintaining a fun and agile workspace.Company benefits
- 100% company paid medical dental vision and life insurance
- 401(k) with company match
- 10 vacation days plus holidays and seasonal office closures
- Support for professional and personal development
- Generous compensation package.
Company values
- Innovation
- Customer Focus
- Agility
- Independence