RRemoteville

How Remoteville checks and expires listings

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Technical Support Representative

Skills
Customer SatisfactionCustomer ServiceProduct SupportSoftware As A ServiceTechnical Support
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Strong HTML/CSS knowledge
  • JS knowledge is advantageous
  • Experience with CMSs and CRMs
  • Strong technical knowledge and problem-solving skills
  • Experience in supporting customers with SaaS or IaaS products
  • Fluency in English.

Day to day

  • Provide first line diagnostic/troubleshooting support and technical expertise
  • Utilize our support ticketing system to respond to incoming tickets
  • Maintain communications with customers during the problem resolution process
  • Collaborate with designers and developers to enhance support quality.

Hiring process

  • Review of applications
  • Screening call for short-listed candidates