Remote Technical Support Representative Job in London, UK SevenRooms

Who you are

• Have 1+ years of experience in a customer-facing support role or strategic account management within B2B, SaaS, or hospitality industry
• Familiarity with support platforms like Zendesk, Jira, Salesforce
• Excellent written and oral communication skills
• Highly-collaborative and positive attitude
• Comfortable in a fast-paced startup environment with strong multitasking abilities
• Proven track record in building positive client relationships
• Strong analytical, critical thinking, and problem-solving skills
• Technical aptitude in the hospitality software industry

Desirables

• Analytical
• Detail-oriented

What the job involves

• Provide technical support via email and phone to resolve customer queries promptly and efficiently
• Offer strategic support to maximize customer return on investment by providing thoughtful solutions
• Maintain product expertise and document problem resolution steps for clients
• Identify and prioritize issues based on customer impact and use multiple systems/tools effectively