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Remote Technical Support Specialist Job in UK Adaptiva

Technical Support Specialist Adaptiva
Customer SupportMicrosoft Endpoint Configuration ManagerProduct Support
UK


Simplify your IT infrastructure and reduce endpoint complexity through autonomous endpoint management.
90+ employees
SaaSSecurityProductivityEnterprise


Role


Who you are

  • Experience managing support tickets and escalations
  • Experience in a technical role implementing and supporting IT software
  • Industry-specific experience in systems management, device management, security software, or configuration compliance
  • Technical experience with Windows Operating Systems, Desktop Management & Windows Deployment
  • Technical experience with supporting and troubleshooting Microsoft System Center Configuration Manager (SCCM), Intune, or VMware Workspace ONE
  • Excellent troubleshooting and analytical skills
  • Experience with server and networking technologies
  • Experience working with or supporting Adaptiva products, or a similar software product supporting endpoint management
  • Willingness to be on-call on a rotational basis


What the job involves

  • Perform Tier 1 and Tier 2 technical support as part of the Customer Success team
  • Address technical queries from customers and ensure optimal product performance through careful analysis and maintenance
  • Impact user experience and support company growth through proactive and analytical contributions

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Company


Company mission

Adaptiva is dedicated to revolutionizing endpoint management through autonomous solutions. Our mission is to deliver sophisticated and effective software solutions that enhance operational efficiency, reduce risk, and ensure swift vulnerability remediation for organizations worldwide. We believe in empowering our customers with innovative technologies for a seamless and reliable experience across all endpoints.



Company benefits

  • Remote work opportunity
  • Collaborate with exceptional customer partners
  • Work in a self-driven environment
  • Innovative and collaborative company culture


Company values

  • Integrity
  • Excellence
  • Work Ethic
  • Dignity of Labor


Company HQ

Kirkland
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