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Technical Support Specialist
Skills
ConstructionCustomer Relationship ManagementEOLEasily AdaptableElectrical TroubleshootingField TechniciansHeavy Equipment
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High School Diploma required
- Bachelor's or Associate's degree preferred
- Ability to manage a high volume of mixed-complexity issues
- Strong ownership mindset for driving resolution
- Comfort working through ambiguity across multiple equipment types and OEMs
- Clear communication with frustrated customers or time-sensitive issues
- Willingness to continuously learn equipment systems and troubleshooting processes
- Travel for in-person training on a regular basis
- Experience in technical support field service or industrial equipment environments preferred
- Familiarity with CRM or field service platforms preferred
- Mechanical or electrical troubleshooting aptitude preferred
- Experience supporting technicians or coordinating service work preferred
Nice to have
- Bias for action
- Team player
- Independent worker
- Personally driven
- Willing to learn
Day to day
- Serve as the primary contact for inbound equipment-related customer issues and accurately capture structured case details
- Diagnose and resolve equipment problems remotely while coordinating escalations and handoffs across field service manufacturing engineering and parts teams
- Document troubleshooting steps findings and resolutions in CRM systems and identify recurring issues to improve training quality and internal processes