Technical Support Specialist
Skills
Airline TicketingCommandEnglishMedical DevicesOptimizationQuality ImprovementSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Associate's or bachelor's degree in biomedical engineering Electronics IT Science or related field
- Minimum 3 years technical support experience with hardware systems in diagnostics or medical devices
- Strong understanding of diagnostic hardware installation maintenance troubleshooting and repair
- Experience with diagnostic applications installation configuration troubleshooting and optimization or willingness to learn quickly
- Excellent ability to diagnose and resolve complex hardware and biochemical issues
- Strong verbal and written communication skills in English
- Customer-focused mindset
- Proficiency with support ticketing systems remote support tools and CRM software
- Valid driver's license with acceptable driving record
- Willingness to travel around 70% across Europe
Nice to have
- Customer focused
- Cross-functional collaborator
- Proactive
- Detail oriented
- Scientific mindset
Day to day
- Provide expert hardware and biochemical troubleshooting for diagnostic systems to support local engineers and application teams
- Respond quickly to customer inquiries and escalations while maintaining strong customer satisfaction and follow-up
- Oversee maintenance and repair activities remotely to reduce downtime and improve product uptime
- Develop and deliver training while collaborating across functions to support new implementations and continuous service improvement