RRemoteville
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Technical Support Specialist

Skills
Electrical WiringGEDGraphicsMicrosoft OutlookOperationsRecruitingSchematic
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High School GED or equivalent experience
  • 2+ years of related field experience
  • Strong customer focus and ability to work under pressure
  • Solid technical skills with electronic security systems
  • Solid programming skills and proven troubleshooting ability
  • Strong verbal written and interpersonal communication skills
  • Solid organizational skills and ability to manage multiple projects
  • Advanced computer skills including MS Office applications
  • Good skills with spreadsheets and data management
  • Good networking skills
  • Working knowledge of physical security and door hardware
  • Understanding of relay and relay logic

Nice to have

  • Self-starter
  • Mentoring ability
  • Customer service focus
  • Team-oriented
  • Detail-oriented

Day to day

  • Installs programs tests repairs and services non-routine security systems and equipment
  • Delivers technical support and customer training while acting as a key customer interface
  • Reads blueprints schematics manuals and wiring diagrams to troubleshoot commission and improve system performance
  • Manages multiple project tasks including programming graphics development start-up certification testing and close-out documentation
  • Identifies project risks and supports project coordination to help control costs deadlines and customer satisfaction