Technical Support Specialist
Skills
Software As A ServiceContextData IntegrityDatabasesHealthcareInterest RatesManagement Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years technical support or application support experience
- Experience with Windows Server administration and local network topologies
- Strong proficiency in Microsoft SQL Server and T-SQL
- Foundational exposure to Azure AWS REST APIs and SaaS monitoring
- Understanding of HL7 FHIR OAuth2 OIDC SAML and SMART on FHIR
- Hands-on experience with Auth0 and Active Directory integrations
- Exceptional verbal and written communication skills
- Advanced problem-solving and root cause analysis skills
- Ability to prioritize a high-volume support queue
Nice to have
- Healthcare IT experience
- Medical device software background
- B2B SaaS experience
- Detail oriented
- Highly organized
- Calm under pressure
Day to day
- Own and manage the technical support queue for a healthcare software platform
- Triage investigate and resolve inbound application and environment issues using CRM tools
- Troubleshoot legacy HL7 interfaces modern FHIR APIs SSO workflows and cloud migrations
- Support hospital clients with upgrades system expansions and after-hours incident response
- Create and maintain technical documentation system schematics and historical records