RRemoteville

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HealthMark Group logoHealthMark Group

Technical Support Specialist

Skills
Computer LiteracyConnectivityCustomer SatisfactionCustomer ServiceIT EscalationInformation TechnologyNetworking
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Previous experience with Windows Windows Server and Office 365
  • 1+ years working knowledge of common information technologies and systems
  • Ability to manage multiple projects simultaneously while maintaining high customer service standards
  • Proven ability to troubleshoot common IT problems
  • Excellent verbal and written communication skills
  • Strong customer-service orientation with empathy patience and thorough issue resolution
  • Ability to manage multiple priorities including calls tickets and follow-ups
  • Basic computer and networking knowledge including file transfers system navigation and connectivity concepts

Nice to have

  • Team-player mindset
  • Quick learner
  • Patient
  • Empathetic
  • Detail-oriented

Day to day

  • Serve as the primary contact for customers by handling inbound calls and support tickets with professionalism.
  • Troubleshoot technical issues in medical imaging software including data transfers network connectivity and product usage.
  • Guide users through software platforms document resolutions and collaborate with engineering and IT teams on complex problems.