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Technical Support Specialist
Skills
AnalyticsData AnalyticsDocker SwarmDomain Name SystemEasily AdaptablePermissionsRecruiting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience troubleshooting complex IT issues
- Experience deploying software
- Experience with MS operating systems and applications
- Excellent communication documentation collaboration and organizational skills
Nice to have
- Consumer-focused
- Knowledge-centered
- System thinker
- Root-cause oriented
- Adaptable
- Collaborative
Day to day
- Provide consumer-focused technical support for software printers and other IT issues across desktops laptops and mobiles
- Diagnose troubleshoot and resolve hardware network connectivity wireless VPN mobility and application problems onsite and remotely
- Support enterprise IT operations by documenting issues following policy guiding users and coordinating with service providers to improve productivity