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Technical Support Specialist
Skills
Computer ScienceConsultationsCustomer SupportEnglishHelp Desk SupportOperating SystemsTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- AS or BS in Robotics IT Computer Science or related field required.
- Experience in Help Desk Technical Support or Customer Support role.
- Communicate technical/complex information effectively both verbally and in writing.
- Ability to troubleshoot and gather information on technical issues.
- Proficient in English written and verbal communication skills.
Nice to have
- Windows OS familiarity
- Help Desk exp.
Day to day
- Navigate and solve tier 1 and 2 technical issues.
- Relay root-cause analysis on customer accounts.
- Collaborate in email and phone consultations.
- Work with engineering staff on complex technical issues.
- Create and maintain knowledge-based articles.
- Update technical skills actively and continuously.