RemotevilleRemote Technical Support Specialist Job in Wilmington, MA Locus Robotics
Technical Support Specialist Locus Robotics
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Computer ScienceConsultationsCustomer SupportEnglishHelp Desk SupportOperating SystemsTechnical SupportTriageTroubleshooting
Entry-level/graduate - Junior (1-2 years)
WilmingtonMA
One AMR Fleet. Total Warehouse Optimization.
455+ employees
RoboticseCommerceAutomationLogistics
Role
Who you are
- AS or BS in Robotics IT Computer Science or related field required.
- Experience in Help Desk Technical Support or Customer Support role.
- Communicate technical/complex information effectively both verbally and in writing.
- Ability to troubleshoot and gather information on technical issues.
- Proficient in English written and verbal communication skills.
Desirables
- Windows OS familiarity
- Help Desk exp.
What the job involves
- Navigate and solve tier 1 and 2 technical issues.
- Relay root-cause analysis on customer accounts.
- Collaborate in email and phone consultations.
- Work with engineering staff on complex technical issues.
- Create and maintain knowledge-based articles.
- Update technical skills actively and continuously.
Company
Company mission
Locus Robotics specializes in warehouse automation, leveraging innovative autonomous mobile robots to optimize order fulfillment and enhance product movement efficiency. With a commitment to improving workplace quality and productivity, Locus collaborates with human workers to achieve a 2-3X efficiency increase in complex fulfillment environments, serving over 120 globally recognized brands.Company values
- Innovation
- Collaboration
- Efficiency
- Quality
- Safety